Refund policy

At Midland Models, we want you to be completely satisfied with your purchase. This Returns Policy outlines your rights under UK law and explains how you can return items to us.

1. Your Legal Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving your goods. This right applies to most products, but there are some exceptions, which are detailed below.

2. Our Returns Policy

In addition to your statutory rights, we offer the following returns policy:

30-Day Return Period:

You can return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.

Exceptions:

Certain items cannot be returned, including:

  • Perishable goods.
  • Custom-made or personalized items.
  • Items that have been opened or used, unless they are faulty.
  • Digital downloads or software that has been downloaded or activated.

Faulty or Damaged Items:

  • If you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. Please contact us as soon as possible to arrange for the return and replacement of the item.

3. How to Return Items

To return an item, please follow these steps:

Contact Us:

Email us at info@midlandmodels.co.uk, to notify us of your return. Please provide your order number, the item you wish to return, and the reason for the return.

Please package the Item: Carefully package the item in its original packaging, including all accessories, manuals, and any free gifts that were included with the item.

Return Shipping:

You are responsible for paying the return shipping costs unless the item is faulty, damaged, or not as described. We recommend using a tracked shipping service to ensure the safe return of the item.

Send the Item:

Send the item to the following address:

Midland Models - 28, Lincoln Avenue, Alvaston, Derby. DE24 8QX.

Processing Your Return

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Refunds

Full Refunds:

You will receive a full refund for the cost of the item(s) returned, including the original standard shipping cost (if applicable). If you chose a premium shipping option, we will only refund the cost of standard shipping.

Partial Refunds:

If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, you may receive a partial refund.

6. Exchanges

If you wish to exchange an item for a different product, please contact us to arrange the exchange. You may need to pay any difference in price, and additional shipping charges may apply.

7. Cancellations

You have the right to cancel your order within 14 days of receiving your goods. To cancel your order, please contact us as soon as possible. If your order has already been shipped, you will need to return the items at your own expense.

8. Improper returns

If you return a product in violation of this policy and have no other legal right to a refund or exchange, we will not issue a refund or provide an exchange for that product. We may hold the returned product until you pay any additional charges required for its re-delivery. If payment is not received within 14 days of our request, we reserve the right to dispose of the product at our discretion without any further obligation or liability to you.

9. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at info@midlandmodels.co.uk.

This Returns Policy complies with UK law and ensures that your rights as a consumer are protected. We aim to make the returns process as straightforward as possible for our customers.